Digital Product Refund Policy

Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations:

You purchased two licenses for the same product accidentally.
We’ll gladly refund you for the duplicate purchase(s). Send us the purchase info to heymyg@design-syndrome.co
There is a technical problem with the product that we cannot resolve after becoming aware of the issue.
First, you should contact us with specific information about the technical issue. If you encounter a consistently reproducible error with the product files that cannot be resolved by us, please let us know by emailing heymyg@design-syndrome.co.
The product was misrepresented in the description.
We consider an item to be “misrepresented” when the delivered item does not match the described function in the product description or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item.
- For example: An item would be misrepresented if the product description promised clean lines, but the delivered product shows pixelation at 100%. A product would NOT be misrepresented if a buyer believes that the item “doesn’t look good” or “isn’t high quality compared to other items purchased.”

We’re unable to process refunds in the following situations:

You no longer need the purchased product.
You found another product you like better, or you’ve changed your mind about your purchase.
You don’t have sufficient expertise to use the product.
You don’t have the correct software to open and edit the product. Software requirements are listed in all product descriptions
You bought an item by accident, and our system shows that the product was downloaded.
You feel that the item is of low quality.
You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet service.
You claim the item is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue.